LiNHS Concept Day - Software choices - Support Applications

For all support services

• Information Technology
• Estates and Facilities Management
• patient complaints
• risk management
• etc

For each of those listed above, specific application(s) will be required for the following:

• Service Desk
• Contracts Management
• Purchasing
• Stock control
• Salaries and Wages
• Human Resources

IT Service Desk solutions
http://www.opensourcehelpdesklist.com/
Ideally the final product selected should provide all ITIL v3 functionality within the application.

Helpdesk Reloaded is the closest to what is required within the NHS:

• Free Help Desk Software, No cost to you.
• Easy to Install with the help desk installation wizard.
• Based on PHP and using the free database software MySQL
• No programming or database knowledge required. We have built in all the features you need in the help desk's web based GUI.
• Updated Frequently we normally release new version every other week.
• We are interested in implementing your ideas. If you have a good idea for a feature on the help desk software, let us know. We listen.

Payroll, Human Resources and Enterprise Resource Planning
Postbooks seems to be the lead currently available:
PostBooks is an open source business software package that offers a total solution for managing your business, including fully-integrated accounting, CRM and ERP modules. Designed for businesses looking for an alternative to - or a growth path from - commercial desktop
accounting packages such as Quickbooks and Peachtree, PostBooks rivals sophisticated commercial ERP platforms, offering higher quality at a much lower cost.

PostBooks, like most ERP applications, is organized by functional areas, or modules, described below. These modules are highly interconnected and integrated, but you can customize which modules - even which individual tasks - each of your staff is authorized to use.
http://www.osalt.com/postbooks